Fuzzplace Women’s Tops Refund Policy

At Fuzzplace, we strive to ensure your complete satisfaction with every women’s top purchase. If you’re not entirely happy with your order, we offer a straightforward refund policy to address your concerns. Please read the following details carefully to understand our refund procedures and requirements.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Timeframe: You must request a refund within 30 days from the date of delivery. We cannot process refund requests beyond this period.
  • Item Condition: The women’s top must be in its original, unused condition. It should have all original tags attached, and the packaging must be unopened and undamaged. Items that have been worn, washed, altered, or damaged by the customer are not eligible for a refund.
  • Proof of Purchase: You need to provide a valid receipt or order confirmation email as proof of purchase.

Refund Process

If you meet the refund eligibility criteria, please follow these steps to request a refund:

  1. Contact Us: Send an email to our customer service team at [email protected]. In the email, include your order number, the reason for the refund, and clear photos of the item (including any defects or issues, if applicable).
  2. Wait for Confirmation: Our team will review your refund request within 3-5 business days. If your request is approved, we will send you a confirmation email with instructions on how to return the item.
  3. Return the Item: You must ship the item back to us within 10 days of receiving the refund approval. The return shipping cost is the responsibility of the customer, unless the item is defective or we made a mistake in your order. Please use a trackable shipping method and keep the tracking number for your records.
  4. Process the Refund: Once we receive and inspect the returned item to confirm it meets the eligibility conditions, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

Special Cases

  • Defective Items: If you receive a defective women’s top, please contact us immediately upon discovery. Provide photos of the defect and your order details. We will arrange for a full refund, including the return shipping cost, or send you a replacement item at no additional charge, depending on your preference.
  • Incorrect Items: If we send you the wrong item, notify us as soon as possible. We will cover the cost of returning the incorrect item and send you the correct one. Alternatively, you can choose to receive a full refund.
  • Sale Items: Most sale items are eligible for refund under the same conditions as regular-priced items. However, some clearance or final sale items may be non-refundable. This will be clearly indicated on the product page at the time of purchase.

Exceptions

The following situations are not eligible for a refund:

  • Items that have been used, worn, or damaged by the customer.
  • Items returned without prior approval from our customer service team.
  • Items returned after the specified 10-day period from the refund approval.
  • Customized or personalized items, unless they are defective or incorrect due to our error.

If you have any questions or need further clarification about our refund policy, please don’t hesitate to contact us at [email protected]. We are committed to providing you with a positive shopping experience and will do our best to resolve any issues promptly.